Refund policy

Last updated: September 20, 2026

Made for You

Every map is printed and framed after you order it. Because of that, framed maps are not returnable and are not refundable once printing has begun.

Cancellations

You may cancel for a full refund at any time before your map goes to print — usually within one business day of ordering. Email hello@galvestonmaps.co with your order number.

Damage in Transit

If your map arrives damaged in any way — cracked glazing, a dented frame, a mark on the print — email a photo of the damage and of the packaging to hello@galvestonmaps.co within 7 days of delivery. I will replace it at no charge. Please keep the packaging until the replacement is arranged; the carrier's insurance claim depends on it.

Wrong Item

If you receive the wrong map, size, or mat option, email within 7 days and I will make it right at no cost to you.

Local Delivery and Pickup

For maps delivered by hand or collected in person, please inspect the piece when you receive it. Anything not right at that moment, I'll take care of on the spot.

Contact

Should you have any questions about this Refund Policy, please email us at hello@galvestonmaps.co